Frequently Asked Questions
In order to allow as many guests as possible to access the Grande Prairie Outdoor Pool’s limited season, we allow one booking per person per day. We are unable to adjust or combine any scheduled booking times.
Eastlink Centre Washrooms:
- Located on the East side of the pool deck, main floor
- Located in the central Food Court, main floor
- Located next to the Evergreen Energy room, West side of the concourse, second floor
Outdoor Pool Washrooms
- Minimum of two stalls open inside the main building
The Outdoor Pool is only offering bookings at this time and no drop-in access is available.
The person creating the booking must be present at the booking.
Booking starts on July 20th for the full month of August at eastlinkcentre.ca/book.
The waterslide at the outdoor pool will be available during bookings.
We are asking that each person limit their use to one machine at a time to limit the amount of touch points. With limited time and space in the area, focusing on one machine at a time enables our guests to clean their area properly before and after using the equipment.
The safety of our guests and our staff is our priority as we reopen. Closing the change rooms allows us to redeploy our limited custodial staff to the areas that must be regularly cleaned for us to safely open to our visitors.
As the safety of our guests and our staff is our priority as we reopen, we have developed a phased approach to reopening our facilities. Several amenities are not in the current stage of our reopening plan.
At this time, we allow 1 person only per lane unless you have a pre-booked cohort group booking.
We are encouraging guests to stay for the full hour to allow us to control the flow of traffic within the facility.
In the weight room, you will be provided a Virex spray bottle and a cloth to wipe down your equipment before and after each use. In the aquatics area, if you choose to use flutter boards and personal flotation devices (PFDs), you will be asked to place it in a bin after you and staff will disinfect in between time slots.
We recommend guests towel dry and dress in loose fitting clothing, such as a hoodie and sweat pants.
Guests who have pre-booked their spots will be served first. Availability is limited and times vary, we are unable to confirm the number of drop-in spots.
Yes. We will back date your cancellation of membership to the date of closure, which was March 13, 2020.
The membership previously purchased is at a higher dollar value and offered full facility access. We have frozen all full value memberships and are offering a limited access membership at a lower cost during the COVID-19 pandemic to recognize that residents do not have access to all normal facility services. Your full price membership will stay frozen until we have full access to the facility again. You will not lose any time on your regular membership.
No, each family member will need to book their own space and under their own name. Each person will need to obtain a “Summer 2020 Membership” of their own or pay the $5 drop-in.
You will be expected to cancel no later than 7 days in advance for a full refund. To cancel Grande Prairie Outdoor Pool bookings, you will need to contact email@example.com.
Visit cityofgrandeprairie.perfectmind.com and select: ELC Memberships > Summer 2020 > 1 Month Summer Membership.
At this time, we are encouraging guests to book online with contactless payments.
Our cancellation policy for memberships at this time is flexible and days not used can be reimbursed.
Our aquatics area has a minimum age of 10 years old and the weight room 16 years old. Anyone under the age of 16 will need a chaperone booked in and on site. Cohort bookings will need to be done by someone over the age of 18 years old.
Your previously purchased punch passes are worth a higher dollar value than the $5 drop-in and at this time we’re unable to offer all the amenities your punch pass would have allowed you to access.
“Membership Spots” are labelled SUMMER PASS and include “no fee”; where as a “Drop In Spot” will be labeled simply “Weight Room or Lane Swim” and will include $5.00 fee. (Note: Drop in spaces can only be booked 1 day in advance)
Guests are encouraged to be a maximum of one hour in each space of the facility. (One hour in aquatics, one hour in weight room). Please be aware will not be able to allow guest to wait within the facility between their bookings.
If you have purchased a summer membership you can book up to 7 days in advance. If you have selected the drop-in option you will be able to book up to 3 days in advance.
At this time, we are unable to taking bookings over the phone, however our Citizen Contact Centre representatives can walk you through the step by step process to book online. Call 780-830-5000 for assistance.
Yes. Both combination and rental locker spaces are available in all change rooms. If you do not have a lock of your own, please see the Guest Services team at the West entrance to borrow one.
No. Use of the FlowRider is included with your membership or general admission fee. Please visit the front desk and sign a waiver to access this amenity.
Yes! Please see our Birthday Parties page for cost and contact information.
Yes, many City facilities have free Wi-Fi access, including the Eastlink Centre. There is no password required for the city WIFI.
City free Wi-Fi is accessible from your mobile device (smartphone, tablet, laptop etc.) when you connect to the cityfree network in your mobile device settings menu.
It is the users responsibility to ensure that when connecting to any free, publicly accessible Wi-Fi, you exercise caution when viewing secure information (such as online banking) to avoid potential security breaches of information.
The lost and found is located just past the front Guest Services desk. Any of our Guest Experience team hosts will be happy to help you.
The lost and found is located just past the front Guest Services desk. Any of our Guest Experience team hosts will be happy to help you find your missing items.
Due to the large volume of lost and found items, unclaimed items will be kept a minimum of 14 days after which the items are donated to support local groups within our own community.
Only punch passes can be shared. Memberships can only be used by individuals as named.
Yes, if they are a full time student and living at home. Proof of enrolment in full time study is required.
All memberships must be active for a minimum of 1 month before cancelling. After 1 month you may cancel your membership at any time with no fee or penalty. Please note we do ask that you provide us with seven (7) business days’ notice before your next payment when terminating your membership.
Non-sufficient funds (NSF): Our NSF service charge fees are subject to change at any time without guest notification. Current service charge fee is $50 with no exceptions
All participants must be over 16 years of age to participate in a majority of fitness classes. Some classes are offered for younger age groups and families, check the fitness class schedule for details.
We have reserved the family change rooms for parents accompanying children under the age of eight, as well as anyone needing assistance to change. Changing tables and a playpen are provided to assist families with little children.
We ask that kids over the age of eight and not requiring assistance, to please use the regular change rooms.
Children ages 4 to 12 are welcome in the Tree House. No admission is required.
Click Here for Tree House rules and amenity details.
Keeping our kids safe is a high priority, which is why we have established the following regulations to ensure all guests safely enjoy the facility.
Children under 8 years old
Must be accompanied by a guardian who is actively supervising and must remain within arms reach at all times. Guardians must be in the water with children this age when using the aquatics area.
Children 8 – 9 years old
Must be accompanied by a guardian who is in the facility and available for staff to reach.
Guardians must be over 16 years of age.
Note - they do not have to be the child’s ‘legal guardian’. It can be anyone who is over the age of 16 and regarded as responsible.
Children 10 years old & over
May use the facility without supervision.