Frequently Asked Questions
Yes, there is a small additional fee on top of the regular admission fee. Please see the FlowRider page for details.
Yes! Please see our Birthday Parties page for cost and contact information.
Yes, many City facilities have free Wi-Fi access, including the Eastlink Centre. There is no password required for the city WIFI.
City free Wi-Fi is accessible from your mobile device (smartphone, tablet, laptop etc.) when you connect to the cityfree network in your mobile device settings menu.
It is the users responsibility to ensure that when connecting to any free, publicly accessible Wi-Fi, you exercise caution when viewing secure information (such as online banking) to avoid potential security breaches of information.
The lost and found is located just past the front Guest Services desk. Any of our Guest Experience team hosts will be happy to help you.
The lost and found is located just past the front Guest Services desk. Any of our Guest Experience team hosts will be happy to help you find your missing items.
Due to the large volume of lost and found items, we strive attempt to keep as much as possible, however all unclaimed items will be kept a minimum of 14 days after which the items are donated to support local groups within our own community.
Only punch passes can be shared. Memberships can only be used by individuals as named.
Yes, if they are a full time student and living at home. Proof of enrollment in full time study is required.
Membership can only be cancelled for any reason with 15 days notice. Cancellations are subject to a $60 cancellation fee.
This fee may be waived for either of these reasons:
- medical - a doctors note will be required
You are entitled to a 30-day extension on your membership each year. Please ask the front desk for details.
All participants must be over 16 years of age to participate in a majority of fitness classes. Some classes are offered for younger age groups and families, check the fitness class schedule for details.
We have reserved the family change rooms for parents accompanying children under the age of eight, as well as anyone needing assistance to change. Changing tables and a playpen are provided to assist families with little children.
We ask that kids over the age of eight and not requiring assistance, to please use the regular change rooms.
Children 12 and under are welcome in the Jungle Play Place.
Children under three are free. Children over the age of three require a wristband either by paying a drop-in fee, or entering on a membership. Adults do not pay to sit and supervise their children. All children are required to have parental supervision in the Jungle Play Place.
Socks are mandatory in the Jungle Play Place.
Keeping our kids safe is a high priority, which is why we have established the following regulations to ensure all guests safely enjoy the facility.
Children under 8 years old
Must be accompanied by a guardian who is actively supervising and must remain within arms reach at all times. Guardians must be in the water with children this age when using the aquatics area.
Children 8 – 9 years old
Must be accompanied by a guardian who is in the facility and available for staff to reach.
Guardians must be over 16 years of age.
Note - they do not have to be the child’s ‘legal guardian’. It can be anyone who is over the age of 16 and regarded as responsible.
Children 10 years old & over
May use the facility without supervision.