COVID-19 Update - Eastlink Centre Swimming Lessons and Memberships

COVID-19
Published: Thursday, March 19, 2020 - 09:20

The City of Grande Prairie is actively monitoring the evolving COVID-19 pandemic and is taking measures to respond.

Alberta Health Services are the best source of public health information. For regular updates on the pandemic, please visit alberta.ca/covid19.

For any residents experiencing symptoms, please call Health Link by dialing 811. 

Our staff has taking the below measures to minimize the impact on our customers during the Eastlink Centre closure due to COVID-19. 

Swimming Lessons
We have put credits on accounts for the remainder of the weekend lesson set that has been cancelled. We have also withdrawn the next week day set and put credits on your account for the full amount. We are continuing to assess the current situation and will continue to cancel and credit customer accounts as necessary until we have a confirmed reopening date. Anyone requiring a refund can request one by contacting our Guest Services desk at 780-830-5000 between 9:00 a.m. – 6:00 p.m., Monday to Friday and a cheque will be issued.

Memberships
The Eastlink Centre is extending existing memberships and freezing payments. All membership extensions will reflect the period of time of which the facility is closed. Payments will resume once the facility reopens.  Should you wish to view your account, please login to online registration by visiting cityofgrandeprairie.perfectmind.com or by calling the facility at 780-830-5000 between 9:00 a.m. – 6:00 p.m., Monday to Friday.

For our members who had automatic debit payments on March 15th, please know we are working to refund this to you.  We apologize that it was not possible to halt the payment after the facility closure due to the processing requirements.

Your refund will happen in 1 of 2 ways:

1. The refund will be deposited directly into the account you provided us

2. You will be refunded by a cheque mailed to the address we have on file for you.

The health, safety, and well being of our residents and community is our priority. Thank you everyone for your understanding and patience during this time.

Visit cityofgp.com/covid19 and subscribe to email alerts for the latest news regarding COVID-19 measures in the City of Grande Prairie.

Last Updated: Thursday, March 19, 2020 - 09:21
COVID-19